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Terms of Use
Please
carefully read the following Terms of Use before using the PrestigeHomeDesigner.com Web site. By accessing
this Site, you agree to be bound by these Terms of Use. These Terms of Use
may be updated from time to time. Accordingly, you should check the date of
the Terms of Use (which appear at the end of this document) and review any
changes since the last version. If at any time you do not agree to these
Terms of Use, please do not use this Site.
This Web
site is operated by Prestige Home Designer LLC (PHD LLC). Throughout
the site, the terms "we", "us" and "our" refer
to PHD LLC. PHD LLC offers this Web site, including all information, tools
and services available from this site, to you, the user, conditioned upon
your acceptance of all the terms, conditions, policies and notices stated
here. Your continued use of this site constitutes your agreement to these
Terms of Use.
Accuracy, Completeness and Timeliness of
Information on This Site
We are not
responsible if information made available on this site is not accurate,
complete or current. The material on this site is provided for general
information only and should not be relied upon or used as the sole basis for
making decisions without consulting primary, more accurate, more complete or
timelier sources of information. Any reliance on the material on this site is
at your own risk. This site may contain certain historical information.
Historical information necessarily is not current and is provided for your
reference only. We reserve the right to modify the contents of this site at
any time, but we have no obligation to update any information on the site.
You agree that it is your responsibility to monitor changes to the site.
Orders, Prohibition on Reselling, and Price
The
information on this site does not constitute a binding offer to sell products
described on the site or to make such products available in your area without
PHD llc permission. We reserve the right at any time after receipt of your
order to accept or decline your order, or any portion thereof, in our sole
discretion, even after your receipt of an order confirmation or after your
credit card has been charged. You may not purchase any item from this site
for resale by you or any other person, and you may not resell any item purchased
from this site without PHD llc permission. The prices displayed on the site
are quoted in Euros. In the event a product is listed at an incorrect price,
we have the right to refuse or cancel orders placed for the product listed at
the incorrect price, regardless of whether the order has been confirmed or
your credit card charged. If your credit card has already been charged for
the purchase and your order is canceled, we will issue a credit to your
credit card account.
Use of Material on the Site
All
content on this site (including, without limitation, text, design, graphics,
logos, icons, images, audio clips, downloads, interfaces, code and software,
as well as the selection and arrangement thereof), is the exclusive property
of PHD LLC, its licensors or its content providers is protected by copyright,
trade mark and other applicable laws. You may access, copy, download and
print the material contained on the site for your personal and non-commercial
use, provided you do not modify or delete any copyright, trademark or other
proprietary notice that appears on the material you access, copy, download or
print. Any other use of content on the site, including but not limited to the
modification, distribution, transmission, performance, broadcast,
publication, uploading, licensing, reverse engineering, transfer or sale of,
or the creation of derivative works from, any material, information,
software, products or services obtained from the site, or use of the site for
purposes competitive to PHD LLC, is expressly prohibited. PHD LLC reserves
the right to refuse or cancel any person's registration for this site, remove
any person from this site or prohibit any person from using this site for any
reason whatsoever. PHD LLC, or its licensors or content providers, retain
full and complete title to the material provided on the site, including all
associated intellectual property rights, and provide this material to you
under a license that is revocable at any time in PHD LLC's sole discretion. PHD
LLC neither warrants nor represents that your use of materials on this site
will not infringe rights of third parties not affiliated with PHD LLC.
You may
not use contact information provided on the site for unauthorized purposes,
including marketing. You may not use any hardware or software intended to
damage or interfere with the proper working of the site or to surreptitiously
intercept any system, data or personal information from the site. You agree
not to interrupt or attempt to interrupt the operation of the site in any
way. PHD LLC reserves the right, in its sole discretion, to limit or
terminate your access to or use of the site at any time without notice. You
are personally liable for any orders that you place or charges or other
liabilities that you incur prior to termination. Termination of your access
or use will not waive or affect any other right or relief to which PHD LLC
may be entitled, at law or in equity.
Material You Submit
You
acknowledge that you are responsible for any material you may submit via the
site, including the legality, reliability, appropriateness, originality and
copyright of any such material. You may not upload to, distribute or
otherwise publish through this site any content that is false, fraudulent, libelous, defamatory,
obscene, threatening, invasive of privacy or publicity rights, infringing on
intellectual property rights, abusive, illegal or otherwise objectionable; may constitute or encourage a criminal
offense, violate the rights of any party or otherwise give rise to liability
or violate any law; or may contain
software viruses, political campaigning, chain letters, mass mailings, or any
form of spam. You may not use a false email address or other identifying
information, impersonate any person or entity or otherwise mislead as to the
origin of any content. You may not upload commercial content onto the site.
If you do
submit material, and unless we indicate otherwise, you grant PHD LLC and its
affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sub
licensable right to use, reproduce, modify, adapt, publish, translate, create
derivative works from, distribute and display such material throughout the
world in any media. You grant PHD LLC and its affiliates the right to use the
name you submit in connection with such material, if they so choose. All
personal information provided via this site will be handled in accordance
with the site's online Privacy Notice. You represent and warrant that you own
or otherwise control all the rights to the content you post; that the content
is accurate; that use of the content you supply does not violate any
provision herein and will not cause injury to any person or entity; and that
you will indemnify PHD LLC for all claims resulting from content you supply.
Conduct on the Site
Some
features that may be available on this site require registration. By
registering at and in consideration of your use of the site you agree to
provide true, accurate, current and complete information about yourself.
Some
features on this site require use of a password. You are responsible for
protecting your password. You agree that you will be responsible for any and
all statements made, and acts or omissions that occur, through the use of
your password. If you have any reason to believe or become aware of any loss,
theft or unauthorized use of your password, notify PHD LLC immediately. PHD
LLC may assume that any communications PHD LLC receives under your password
have been made by you unless PHD LLC receives notice otherwise.
Links
This site
may contain links to other Web sites, some of which are operated by PHD LLC
or its affiliates and others of which are operated by third parties. These
links are provided as a convenience to you and as an additional avenue of
access to the information contained therein. We have not necessarily reviewed
all the information on those other sites and are not responsible for the
content of those or any other sites or any products or services that may be
offered through those or any other sites. Inclusion of links to other sites
should not be viewed as an endorsement of the content of linked sites.
Different terms and conditions may apply to your use of any linked sites. PHD
LLC is not responsible for any losses, damages or other liabilities incurred
as a result of your use of any linked sites.
LIMITATION OF LIABILITY
YOU ACKNOWLEDGE AND AGREE THAT
YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE SITE. YOU ACKNOWLEDGE AND
AGREE THAT ANY INFORMATION YOU SEND OR RECEIVE DURING YOUR USE OF THE SITE
MAY NOT BE SECURE AND MAY BE INTERCEPTED BY UNAUTHORIZED PARTIES. YOU ACKNOWLEDGE
AND AGREE THAT YOUR USE OF THE SITE IS AT YOUR OWN RISK AND THAT THE SITE IS
MADE AVAILABLE TO YOU AT NO CHARGE. RECOGNIZING SUCH, YOU ACKNOWLEDGE AND
AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PHD
LLC NOR ITS AFFILIATES, SUPPLIERS OR THIRD PARTY CONTENT PROVIDERS WILL BE
LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL,
CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE
SITE, OR ANY OTHER SITE YOU ACCESS THROUGH A LINK FROM THIS SITE OR FROM ANY
ACTIONS WE TAKE OR FAIL TO TAKE AS A RESULT OF COMMUNICATIONS YOU SEND TO US,
OR THE DELAY OR INABILITY TO USE THE SITE, OR FOR ANY INFORMATION, PRODUCTS
OR SERVICES ADVERTISED IN OR OBTAINED THROUGH THE SITE, PHD LLC’S REMOVAL OR DELETION OF ANY
MATERIALS SUBMITTED OR POSTED ON ITS SITE, OR OTHERWISE ARISING OUT OF THE
USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR
OTHERWISE, EVEN IF PHD LLC, ITS AFFILIATES OR ANY OF ITS SUPPLIERS HAS BEEN
ADVISED OF THE POSSIBILITY OF DAMAGES. THIS DISCLAIMER APPLIES, WITHOUT
LIMITATION, TO ANY DAMAGES OR INJURY ARISING FROM ANY
FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECTS,
DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUSES, FILE
CORRUPTION, COMMUNICATION-LINE FAILURE, NETWORK OR SYSTEM OUTAGE, YOUR LOSS
OF PROFITS, OR THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF,
LOSS OR USE OF ANY RECORD OR DATA, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSS.
YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT NEITHER PHD LLC NOR ITS SUPPLIERS
SHALL BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER
OF THE SITE. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY OF THE ABOVE CLAIMS OR
ANY DISPUTE WITH PHD LLC IS TO DISCONTINUE YOUR USE OF THE SITE. YOU AND PHD
LLC AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE MUST
COMMENCE WITHIN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUES OR THE CAUSE OF
ACTION IS PERMANENTLY BARRED. BECAUSE SOME JURISDICTIONS DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR
LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, ALL OR A
PORTION OF THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Indemnification
You agree
to indemnify, defend and hold harmless PHD LLC and its affiliates and their
officers, directors, employees, contractors, agents, service providers,
subcontractors and suppliers from and against any and all losses,
liabilities, expenses, damages and costs, including reasonable attorneys'
fees and court costs, arising or resulting from your use of the site and any
violation of these Terms of Use. If you cause a technical disruption of the
site or the systems transmitting the site to you or others, you agree to be
responsible for any and all losses, liabilities, expenses, damages and costs,
including reasonable attorneys' fees and court costs, arising or resulting
from that disruption. PHD LLC reserves the right, at its own expense, to
assume exclusive defense and control of any matter otherwise subject to indemnification
by you and, in such case; you agree to cooperate with PHD LLC in the defense
of such matter.
Jurisdiction and Applicable Law
The laws of the State of New York govern these Terms of Use and your use
of the site, and you irrevocably consent to the jurisdiction of the courts
located in the County of New York for any action arising out of or relating
to these Terms of Use. We recognize that it is possible for you to obtain
access to this site from any jurisdiction in the world, but we have no practical
ability to prevent such access. This site has been designed to comply with
the laws of the State of New York and of the United States. If any material
on this site, or your use of the site, is contrary to the laws of the place
where you are when you access it, the site is not intended for you, and we
ask you not to use the site. You are responsible for informing yourself of
the laws of your jurisdiction and complying with them.
Changes to These Terms of Use
We reserve
the right, in our sole discretion, to change these Terms of Use at any time
by posting revised terms on the site. It is your responsibility to check
periodically for any changes we may make to these Terms of Use. Your
continued use of this site following the posting of changes to these Terms of
Use or other policies means you accept the changes.
In the
event we make material changes to the Terms of Use, notice of these changes
will be posted on the homepage of this Web site and the revised Terms of Use
will take effect thirty days after their publication on this site.
Entire Agreement and Admissibility
This
agreement and any policies or operating rules posted on this site constitute
the entire agreement and understanding between you and PHD LLC with respect
to the subject matter thereof and supersede all prior or contemporaneous
communications and proposals, whether oral or written, between the parties
with respect to such subject matter. A printed version of these Terms of Use
shall be admissible in judicial or administrative proceedings based on or
relating to use of the site to the same extent and subject to the same
conditions as other business documents and records originally generated and
maintained in printed form.
Severability
If any
provision of this agreement is unlawful, void or unenforceable, the remaining
provisions of the agreement will remain in place.
Privacy Policy
Information We Collect and How We Use It
Individuals may choose to
provide personal information (such as name, contact details and payment information)
through this website. Here are the ways you may provide the information and
the types of information you may submit. We also tell you how we may use the
information.
Our Website
Shopping
You may be able to purchase PrestigeHomeDesigner.com
products and gift cards on this website. To process your purchase, we ask for
information such as your name, billing and shipping address, telephone
number, email address and payment card information. We use this information
to process your purchase, confirm your order and deliver the items to you. If
you give us permission, we also may use your contact information to
communicate with you about our products, services and promotions.
If you purchase an item or
gift card on this site or ask us to deliver your purchase to someone else, we
ask for the recipient's name, postal address and email address. We use this
information to send the gift card or item to the recipient. If you ask us to
do so, we also may use this information to notify the recipient of your gift
before it arrives.
My
Account
You may be able to register
to create an account on this website. To do so, we ask for information such
as your name and email address. You also may provide your age and gender.
Through the "my
account" feature, you can store billing and shipping information so you
won't have to enter it again when you make another purchase on this site. You
also can store payment card information and details of your past purchases.
In addition, you can save your credit card information on your account for
faster checkout. To use this feature, we ask you to provide your credit card
information and the corresponding billing address.
You can also use the
"my account" feature to create a wish list of products you want and
share your list by email with friends and family. If you choose to share your
list, we ask for your name and email address and the recipient's email
address. This information is used only to email your list to your desired
recipients.
You can create and save an
address book on your account. You can delete entries in the address book at
any time. We will not use or disclose the information you delete from your
address book.
Surveys,
Sweepstakes and Promotions
On this website, you may be
able to participate in surveys, sweepstakes and other promotions. If you
choose to participate in these promotions, we may ask you for information
such as your name, email address, postal address and telephone number. We use
the information you provide to administer our contests, sweepstakes and other
promotions. We also may use the information to communicate with you about our
products, services and promotions, but only if you have given us your consent
to do so.
Electronic
Newsletters
You may be able to sign up
on this site to receive electronic newsletters and promotional emails from PHD
LLC, including new ideas, special offers and event information. To sign up,
we may ask you for information such as your name, email address, postal
address, telephone number, age, gender, shopping preferences and email
preferences. We use this information to send you communications about our
products and services, invitations to specials sales and events at Stores
located near you, and notices of new arrivals. We also use this information
to tailor our newsletters to reflect your preferences. You can choose at any
time not to receive marketing emails from us by clicking on the unsubscribe
link within our marketing emails. You also may use the email preferences
section of the "my account" feature to opt out of receiving
marketing emails or to specify which, if any, communications you would like
to receive from us. There is no charge to you to unsubscribe.
Mobile
Marketing
You may be able to sign up
to receive communications about our products and services through your mobile
device by submitting your mobile telephone number on this website. If you use
this feature, we will send you communications about our products, services
and promotions by text message and voice message.
Blogs
You may be able to submit
comments to blogs we host on this website. You may include personal
information in your comment, and you also may submit your name with your
comment. We use your name to identify you as a commenter.
Email to
a Friend
You may be able to share
certain content from this website with your friends. To send information to
your friends, we ask for your friends' and your email addresses. We use this
information only to fulfill your request. We do not retain the information
you provide in connection with this feature, except to send the requested
content. We will not include any other advertisements within the messages
sent to your friends.
Contact
Us
If you communicate with us
through the "Contact Us" link on this site, we may ask you for
information such as your name, email address, zip code and telephone number.
We use this information to respond to and communicate with you about your
questions and comments.
Other
Site Features
We offer visitors to this
website various features for their information and enjoyment, which we may
change from time to time. We may ask you to submit certain personal
information so we can provide you with these features and send you
communications about our products, services and promotions.
Information
We Collect by Automated Means
We obtain certain
information by automated means when you visit our website, such as the IP
address of the device you use to connect to the Internet and the pages
accessed. By collecting this information, we learn how to best tailor our
website to our visitors and understand what products and services you might
prefer. We collect this information through various means, such as
"cookies" and "web beacons."
Cookies
Like many companies, we use
"cookies" on this website. Cookies are bits of text that are placed
on your computer's hard drive when you visit certain websites. Cookies may
enhance your online experience by saving your preferences while you are visiting
a particular site. We use cookies, for example, to preserve the contents of
your virtual shopping bag between visits. We also use cookies to measure
activity on the site and determine which areas and features of the site are
the most popular.
Most browsers will tell you
how to stop accepting new cookies, how to be notified when you receive a new
cookie and how to disable existing cookies. Without cookies, however, you may
not be able to take full advantage of all our site features. For example, if
you turn off cookies or refuse them, you will not be able to make purchases
on the site.
Web
Beacons
Certain pages on this
website contain "web beacons" (also known as Internet tags, pixel
tags and clear gifs). Web beacons are used for internal purposes, such as to obtain
the IP address of the computer that downloaded the page on which the beacon
appears, the URL of the page on which the beacon appears, the time the page
containing the beacon was viewed, and the type of browser used to view the
page. We also retain service providers who use web beacons to assess the
effectiveness of our email communications and learn what pages our visitors
viewed.
Shopping
When you buy products, we
ask you for information we need to process your purchase or provide you with
the services you requested. Depending on the payment method you use, and as
permitted by applicable law, we may ask for information such as your name, mailing
address, telephone number, driver's license or ID number, passport number,
checking account information or payment card information. We also collect
information about your purchase, such as the items you bought, the price of
the items, the payment method you used and if the product was on sale. We use
this information to process your transaction.
Customer
Registry
You may join our Customer
Registry. To join, we ask for your name, postal address, email address and
mobile and home telephone numbers. You also may choose to provide us with
your birth date and gender. We use this information to communicate with you
about our products, services and promotions and for other marketing and
customer service purposes.
Customer
Satisfaction Surveys
When you buy products, we
may ask you to complete a customer satisfaction survey. If you choose to do
so, you may provide information such as your name, email address, telephone
number, age, gender and other demographic information, in addition to your comments.
Providing any of this information is optional. We use the information you
provide to improve our products and services, and enhance your shopping
experience.
Other Ways We Collect Personal Information
Customer
Assistance
You may call our customer
service line for information about our products or personal shopping advice.
If you do so, we may ask you for information such as your name, email
address, postal address, telephone number and, if you choose to make a
purchase, your payment card information. We use this information to respond
to your request and process your transaction.
Other
Ways We Obtain and Use Information
In addition to the ways we
collect information about you described above, we also may obtain information
about you from third parties. We may use your personal information to provide
you with products or services you request (such as merchandise returns),
enhance your shopping experience and communicate with you about our products,
services and promotions. In addition, we may use your personal information
for internal purposes, such as fraud and theft prevention, accident
reporting, development and administration of our sites and Stores, data
analytics, and compliance with our legal obligations, policies and
procedures.
Information We Share
We do not sell or otherwise
disclose personal information about our customers, except as described here.
We also may disclose
information about you if we are required to do so by law or legal process
(such as a court order), in response to a request by law enforcement
authorities, or when we believe disclosure is necessary or appropriate to
prevent physical harm or financial loss or in connection with an
investigation of suspected or actual illegal activity. We also reserve the
right to transfer personal information we have about you in the event we sell
or transfer all or a portion of our business or assets. Should such a sale or
transfer occur, we will use reasonable efforts to direct the transferee to
use personal information you have provided to us in a manner that is
consistent with our Privacy Notice. Following such a sale or transfer, you
may contact the entity to which we transferred your personal information with
any inquiries concerning the processing of that information.
Links to Other Sites
This website may contain
links to other sites for your convenience and information. These sites may be
operated by companies not affiliated with PHD LLC. Linked sites may have
their own privacy policies, which we strongly suggest you review if you visit
any linked websites. We are not responsible for the content of any websites
that are not affiliated with PHD LLC, any use of those sites, or the privacy
practices of those sites.
How We Protect Personal Information
We maintain appropriate
administrative, technical and physical safeguards to protect the personal
information you provide on this website against accidental, unlawful or
unauthorized destruction, loss, alteration, access, disclosure or use and
other unlawful forms of processing. We use Secure Sockets Layer
("SSL") technology to protect the transmission over the Internet of
your payment card data. You can check the security of your connection by
looking at the URL line of your browser. When accessing a secure site, the
first characters of the site address change from "http" to
"https." If you are using a web browser or firewall that does not
permit communications through secure sites, you will not be able to make
purchases on our site.
Access and Correction
Subject to applicable law,
we provide you with access to personal information we have retained about you
and the ability to review, correct, update, block or delete the information
where it is inaccurate. Subject to applicable law, we may limit or deny
access to personal information where providing such access is unreasonably burdensome
or expensive under the circumstances. Please submit your request to the
address specified in the "How to Contact Us" section below. Please
include your name, email address and postal address in your request.
Your Choices
We offer you certain choices
about how we communicate with you and what information we collect from you.
You may withdraw any consent you previously provided to us or object at any
time on legitimate grounds and free of charge to the processing of your
personal information, and we will apply your preferences going forward.
You can choose not to
receive marketing communications from us by clicking on the unsubscribe link
in our marketing emails, or contacting us as specified in the "How to
Contact Us" section below. Please include your name, email address and
postal address if you send us your request by email or postal mail. To
Children's Privacy
This website is not directed
to children under the age of eighteen and we do not knowingly collect
personal information from children under the age of eighteen on the site. If
we become aware that we have inadvertently received personal information from
a visitor under the age of eighteen on this site, we will delete the
information from our records.
Updates to Our Privacy Notice
This Privacy Notice may be
updated periodically and without prior notice to you to reflect changes in
our personal information practices or relevant laws. We will post a prominent
notice on the site to notify you of any significant changes to our Privacy
Notice and indicate at the top of the notice when it was updated.
Return
Conditions
My order
Can my order be delivered internationally?
Yes! We’re pleased to provide an enhanced international shipping experience
for customers.
How will I know how much my order will cost?
Just add items to your bag and click on the checkout button. PrestigeHomeDesigner.com
will calculate and display an order total in Euros, including all shipping
costs from our warehouse in France to your selected international
destination, and any applicable duties and taxes imposed by the customs and
revenue authorities in the destination country.
Are there any additional costs that will be
due upon receipt of my order?
Nope! When you use the PrestigeHomeDesigner.com global checkout, you'll be
provided with an order total in Euros. The order total presented will be the
exact amount you'll be billed by PrestigeHomeDesigner.com. There will not be
any additional costs billed upon delivery. Please note: PrestigeHomeDesigner.com
reserves the right to correct pricing errors.
How can I track my international order?
Tracking your package(s) through PrestigeHomeDesigner.com is easy! After we
ship your order, you will receive a link to track your package.
Can I
change or cancel my international order after it has been placed?
Unfortunately, you are unable to make changes to your order after it has been
placed. If you would like to cancel your order you can contact us at
33 622 235 558 during business hours:
- Monday - Friday 9am - 6pm GMT
- Saturday
9am - 6pm GMT
Cancellations
What is your cancellation
policy?
Cancellations
can be requested via our customer service center at 33 622 235 558.
We make cancellation requests on a best effort. If you wish to cancel your
order, please contact us as quickly as possible so that we may try to stop
your order from shipping.
Please note, refunds for cancelled products cannot exceed the originally
charged amount.
Credit will only be processed once your cancellation request is confirmed
manufacturer.
Cancellations are made on a best efforts basis. Due to our priority with
manufacturers, and our Quick Delivery guarantee, our orders are processed
very quickly. It is not always possible to stop an order from shipping, even if
you request to cancel the same day an order was placed. We will do all we can
to stop the order, but if it should ship, return fees are the customers
responsibility.
Shipping
What are my international shipping options?
Most of our small decorative bronze items such as door handles, knobs, door
plates etc… generally arrive within 15-21 business days after your order is
received and most of our lights generally arrive within 5 weeks after your
order is received ("Business days" means Monday-Friday, excluding
holidays.) Since delivery timeframes vary depending on destination, a more
accurate estimate will be provided during checkout. Please note: Although we
try our best to deliver your items during the estimated timeframe, delivery
dates are not guaranteed.
What are the international shipping rates?
International shipping rates are calculated based on a number of factors
including desired service level (standard/express), number of items you are
purchasing, the weight of the item, and the destination country/region.
International shipping will be calculated during checkout.
Pricing
Currently, we support currencies for the available international shipping
countries.
What payment options does PrestigeHomeDesigner.com
support?
Currently, we support Visa and MasterCard, also offers PayPal though.
How much does international shipping cost?
International shipping is calculated based on a number of factors including
the desired service level (standard/express), number of items you are
purchasing, the weight of the item, and the destination country/region.
International shipping will be calculated during checkout.
When will I be billed?
Your credit card will go through PrestigeHomeDesigner.com credit card
authorization at the time you are placing the order online. If credit
authorization fails, you will be messaged immediately at the time you are
placing your order. Your credit card will be billed by PrestigeHomeDesigner.com
when your order will be confirmed.
How much duty and taxes are charged on
international orders?
Duty (or customs tariffs) is set by the destination country customs authorities
and is determined based on a combination of the country of origin or
manufacturing of the goods being purchased, and the classification of that
merchandise in accordance with a harmonized system adopted and used by the
countries that www.PrestigeHomeDesigner.com supports. Value Added Tax (VAT)
rates are set by the destination country. You will be able to view the total
amount of applicable duty and tax/VAT for your order within the www.PrestigeHomeDesigner.com
global checkout. As the international customer, you are the importer of
record.
Products
Are there finish charts available online?
Yes, finish charts are available for many, but not all, items on our site. If
an item you're interested in has a finish chart available, you'll see a
finish Chart link on the product page.
I'm looking for a specific item. How do I
search for it?
Our search tool, found in the upper-right corner of the page, is an easy way
to find an item you're looking for. Just enter the item's name or description
and click. If you're unable to find an item, it may be please contact us at info@PrestigeHomeDesigner.com or by phone at 33 622 235 558.
Returns
If for any reason you're not
satisfied with your purchase, please email customerservice@PrestigeHomeDesigner.com
and we'll provide you with further instructions on where returns should be
shipped, and the amount you will be refunded. Refund amounts for returned
items will be credited to you in the same currency and using the same
exchange rate as your original order.
Returns must be made within 21
days of purchase. Please note: shipping fees are not refunded for preference
return.
European
Union Customers
All European Union customers
have a right to back out of a purchase within 7 days of completing the
transaction. If a European Union customer cancels their order during this
7-day period, we will reimburse the customer for the cost of the products(s)
AND any extra fees paid by customer to receive the item. The Reimbursement
will be within 30 days.
All
Orders Must Be Returned By Mail
Return & Replacement
From time to
time you may be faced with a purchase that you were not completely satisfied
with or perhaps came damaged. This section of our website explains the
details of our return process as well as information on how to get
replacements for damaged goods. Please note that every line on our website
carries different policies and it is important that you read this section so
that you can be completely satisfied with your shopping experience.
Merchandise may be returned up to 21 days from the date
of receiving the order for a refund. Shipping and handling fees may be
applied, along with any additional expedited shipping charges or residential
delivery fees incurred on your behalf if applicable. All returns must be
authorized by www.PrestigeHomeDesigner.com before being shipped, please
contact us at 33 622 235 558 before you return the items. Any
returns sent back without our authorization will not be accepted and no
credit will be issued. Refusal of product is not considered a return and a
credit will not be guaranteed. Returns made outside of our stated policy are
subject to additional shipping and restocking fees depending on the
situation. To avoid delays in issuing a credit to you, please provide us with
return tracking information so that we may confirm the product has been
returned to us.
Please note, refunds for returned products cannot exceed the originally charged
amount.
Damaged & Defective Goods
At PrestigeHomeDesigner.com,
we understand that a product may get damaged in transit or, on occasion,
there may be a defect. Rest assured, we will stand by you during this process
and make sure we do everything we can to bring it to a satisfying and timely
conclusion- at no expense to you. For us to offer this level of service,
however, we need a little help from the customer in the form of a detailed
product inspection immediately upon delivery. This will make things much
easier if you decide to return the item.
We will replace any
defective, damaged, or wrongly shipped item if you notify us within 21 days
of receipt. If you choose to return a defective, damaged or miss-shipped item
without providing us the opportunity to replace it, a 35€ shipping and
handling cost will be applied, along with any additional expedited shipping
charges or residential delivery fees incurred on your behalf. A 25%
restocking fee may be applied to your return.
Refunds will only be issued under the following conditions:
1. the merchandise must be in re-saleable condition, in its original carton,
including all packaging materials and accessories.
2. Merchandise must not have been installed or altered in any way.
3. Customer is responsible for shipping.
4. No returns will be allowed for Discount or Clearance products, except for
damaged or defective shipments.
5. Claims after 21 days of receipt are not eligible for return or
replacement.
How to Contact Us
If you have any questions or
comments about this Privacy Notice, or if you would like us to update
information we have about you or your preferences, please contact us as
indicated below:
Prestige Home
Designer LLC
10 Impasse
des forts
35400
Saint Malo
France
Phone :
33 622 235 558
Email :
info@PrestigeHomeDesigner.com
Thank you
for visiting our site.
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